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I've been a loyal customer with a high credit line for over 10 years and today your company eliminated my line of credit only because I haven't used my card in 2 years. However I have purchased items from your company and paid in cash. It is sad as how you treat your...
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#818837
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Three yrs ago my now husband purchased my engagement ring from JBR. He proposed on a beach in Key West...absolutely beautiful. Well the next day..the diamond in my quad set fell out! Yes, it fell out on day 2! . JBR replaced it, then a year later it fell again! Then...
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1.8
#796477
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2 months after getting the ring, the rhodium plating wore off and the ring is yellow! I'm not talking about an off white yellow, but a very ugly yellow color! My fiance and I have gone to the store 4 times and spoke with corporate. They do not want to give us a refund....
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1.4
I didn't like
  • Care
  • Getting a yellow ring when we purchased a 10k white gold ring
#762389
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I TOTALLY agree! Bought an engagement ring there 5 yrs ago. Took it in recently to have it resized cuz im getting married. Picked out our wedding bands. Had mine resized w my engagement ring. Can ya believe the brand new wedding band came back all gouged up an my...
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Doylestown, Ohio
#719702
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I have a Kay card and jb card I got the jb first with 1500 limits then the Kay without applying for 1500 charge on Both cards but paid down the Kay card when I wanted recharge on ithe Kay card was told I had to credit they had combined it with the jb card and the jb...
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#663122
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I dropped off a ring to be sized in March. I explained to the woman helping me that I was a size 4.5. She measured my finger and said I was a five. When I got my ring back a couple weeks later, it was still way too big, and it broke where they had cut it to size it. I...
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Princess Anne, Maryland
#637562
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I took my gold tennis bracelet in for repair of 1 missing stone, 3 months later when we hadn't heard from them,my husband stopped to check the status on the repair. It was sitting in vault. He was told it was UN repairable and they would give me a store credit of less...
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Anonymous
Anonymous

Don't waste time with the BBB. Get your bracelet back and see if someone else can repair it.

1.3
#587599
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I get calls from people in at least 25 diff states, scam call on behalf of J B Robinson Jewelers. They say 'this is your jeweler.. please call us at your earliest convenience" or if I answer they will put me on hold and put music on for a while; I never bothered to...
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I didn't like
  • Getting scam calls constantly
#568128
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I called the Lansing Mall which is located in Lansing, Mi. I wanted to find out information about sending my ring in to get soldered and re-dipped. The man who answered the phone interrupted me before I finished speaking and said "2 weeks". I thanked him and he hung...
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#540472
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Ok. So yesterday was our 1st anniversary. We bought our rings at JB Robinson. During that year we took her ring in for cleanings and inspections. The people at jbr did not log us in per the agreement which says it must be inspected every six months. Now I know why they...
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Anonymous
Anonymous

when you take your ring in for a cleaning make sure you give them your information. if they dont ask for your name they have no way to record the inspection

#524683
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