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1.4 Based on 7 reviews
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    • Getting a yellow ring when we purchased a 10k white gold ring 1
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I purchased a Le Vian rose gold garnet ring and a Le Vian rose gold chocolate diamond necklace. I returned the ring after I found out that Le Vian does not cover the loss or damage to any stones in any of their jewelry, except for the main stone and it has to be a diamond. The Le Vian Rose Gold Rhodolite Garnet with chocolate diamonds was gorgeous. But, very expensive. I was not going to pay that much money for a ring and if the Garnet had... Read more

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Manager was Very rude!!!!!! Sandra is her name.i was dealing with a very nice gentelman when she decided to take over the transaction.thats when everything went south.she lost my paperwork and when i tried to tell her i had given him 4 receipts she started saying sir let me get to the bottom of this. then basicly started saying i was lieing.i canceled one ring order and i plan on returning the $2,500 ring i picked up today because it looks... Read more

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It's the worst customer service !! And the customer service phone never works!!!

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took my watch to store#2256 Paducah mall.may 2 2016 to get batt replaced.young lady took it and took the back off,put new batt in it but couldn't get the back back on it.man tried it but couldn't get it on.mr.michael said would send it to repair shop.be back 2wks.i tried to call him 18th may 4 times got a recording,no return call.called on19th same results,dont know how you can run a business if wont ansewer your phone. would you please help get... Read more

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MY SON TOOK MY MOTHERS RING IN TO GET SIZED SO HE COULD PURPOSE TO HIS GIRLFRIEND HE WENT TO PICK IT UP AND WAS TOLD THEY LOST IT -I DON'T THINK SO - THIS IS A FAMILY HEIRLOOM-THIS IS A JEWELRY STORE YOUR NOT IN THE BUSINESS OF LOSING JEWELRY-HE WAS OFFERED THE 800.00 FOR THE RING -NO I WANT MY RING BACK- THE RING MADE IT FROM POINT A TO POINT B AND WAS ON ITS WAY BACK TO POINT B WHEN IS WAS SUPPOSEDLY LOST - I THINK MORE STOLEN -FIND MY RING... Read more

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I am extremely pissed at this company... We have bought jewelry from them numerous times on our line of credit. My husband goes on to get me something for mothers day then finds out that his card was denied. In this matter the ring we just purchased through them we had paid off in full within a month. We contact the company to find out they cancelled our card for no reason and he has an outstanding line of credit. This company is a joke and a... Read more

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Your company has canceled my line of credit. Why not contact the customer and advise them of your intention?  Horrible way to treat a loyal customer with a large credit line and payment/purchase history. I had been a loyal customer for as long as I can remember. I guess, purchasing jewelry and paying in cash with JBR comes with a punishment by canceling consumers line of credit. All other credit companies that I deal with are nothing but... Read more

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I've been a loyal customer with a high credit line for over 10 years and today your company eliminated my line of credit only because I haven't used my card in 2 years. However I have purchased items from your company and paid in cash. It is sad as how you treat your loyal customers What are you teaching people by doing this ??? Only thing that your actions thought me is to shop elsewhere along with my whole family. I have purchased high... Read more

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Three yrs ago my now husband purchased my engagement ring from JBR. He proposed on a beach in Key West...absolutely beautiful. Well the next day..the diamond in my quad set fell out! Yes, it fell out on day 2! . JBR replaced it, then a year later it fell again! Then they gave me a brand new ring...so they said. We got married Dec 2015. My diamond fell off out 3 weeks later after I got it dipped in Rhodium to restore the luster. Needless to say... Read more

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2 months after getting the ring, the rhodium plating wore off and the ring is yellow! I'm not talking about an off white yellow, but a very ugly yellow color! My fiance and I have gone to the store 4 times and spoke with corporate. They do not want to give us a refund. ***BEWARE, the manager at the corporate office: "We can't tell what color the ring is under the rhodium plating until the plating wares off." They also cannot provide... Read more

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