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    • Getting a yellow ring when we purchased a 10k white gold ring 1
    • Getting scam calls constantly 1
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2 months after getting the ring, the rhodium plating wore off and the ring is yellow! I'm not talking about an off white yellow, but a very ugly yellow color! My fiance and I have gone to the store 4 times and spoke with corporate. They do not want to give us a refund. ***BEWARE, the manager at the corporate office: "We can't tell what color the ring is under the rhodium plating until the plating... Read more

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I TOTALLY agree! Bought an engagement ring there 5 yrs ago. Took it in recently to have it resized cuz im getting married. Picked out our wedding bands. Had mine resized w my engagement ring. Can ya believe the brand new wedding band came back all gouged up an my engagement ring was cracked!!! My flawless engagement ring, CRACKED. they gave it back to me this way. They gave me a new wedding band.... Read more

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I have a Kay card and jb card I got the jb first with 1500 limits then the Kay without applying for 1500 charge on Both cards but paid down the Kay card when I wanted recharge on ithe Kay card was told I had to credit they had combined it with the jb card and the jb card was over the limited because the sale lady says your due for a credit in crease on your jb card so yes you can buy this ring... Read more

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I dropped off a ring to be sized in March. I explained to the woman helping me that I was a size 4.5. She measured my finger and said I was a five. When I got my ring back a couple weeks later, it was still way too big, and it broke where they had cut it to size it. I contacted customer service and they took forever to email me back the first time and then I never heard back again. I called the... Read more

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I took my gold tennis bracelet in for repair of 1 missing stone, 3 months later when we hadn't heard from them,my husband stopped to check the status on the repair. It was sitting in vault. He was told it was UN repairable and they would give me a store credit of less than $800. The bracelet in 09 was valued at $3200.,I returned to store very upset,ask to see bracelet and why it was... Read more

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I felt like I was at a bad used car lot. Pressure city. Nobody knew what they were talking about. I asked the Mgr what the quality of the diamond was;he told me and was the corrected by the salesgirl who gave one pt less in quality. The MGR gave her a vicious look, but stuck with her number. No Thanks Add comment

I get calls from people in at least 25 diff states, scam call on behalf of J B Robinson Jewelers. They say 'this is your jeweler.. please call us at your earliest convenience" or if I answer they will put me on hold and put music on for a while; I never bothered to wait long enough for a live person. I have no jeweler. Most of calls are from the South, Alabama, South Carolina, but sometimes my... Read more

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I called the Lansing Mall which is located in Lansing, Mi. I wanted to find out information about sending my ring in to get soldered and re-dipped. The man who answered the phone interrupted me before I finished speaking and said "2 weeks". I thanked him and he hung up on me. Now I understand another reason as to why there is NEVER anyone in their store. The times I have been in there, they... Read more

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Ok. So yesterday was our 1st anniversary. We bought our rings at JB Robinson. During that year we took her ring in for cleanings and inspections. The people at jbr did not log us in per the agreement which says it must be inspected every six months. Now I know why they didn't log us in. The so called diamond chipped. So we take it to them. They say we have to pay to have it fixed because we never... Read more

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They have had my wifes ring since June to repair a chipped diamond which shouldn't have chippeMmd anyhow..... Don't shop there. They suck. We have tried to talk to them but it's not helping. I have emailed them time and time again but no results. JB Robinson also said we didn't bring the ring in every six months which we did. They just didn't log it in. So I am telling everyone I know not to shop... Read more

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