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  • May 18
  • Luxury / Jewelry
  • Princess Anne, Maryland
  • Ring Sizing
  • 27
  • REVIEW RATING 4/5

I dropped off a ring to be sized in March. I explained to the woman helping me that I was a size 4.5. She measured my finger and said I was a five. When I got my ring back a couple weeks later, it was still way too big, and it broke where they had cut it to size it. I contacted customer service and they took forever to email me back the first time and then I never heard back again. I called the... Read more

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  • Jan 27
  • Luxury / Jewelry
  • Westlake, Ohio
  • Bracelet
  • 1
  • 1
  • 137
  • REVIEW RATING 4/5

I took my gold tennis bracelet in for repair of 1 missing stone, 3 months later when we hadn't heard from them,my husband stopped to check the status on the repair. It was sitting in vault. He was told it was UN repairable and they would give me a store credit of less than $800. The bracelet in 09 was valued at $3200.,I returned to store very upset,ask to see bracelet and why it was... Read more

Was this review helpful? 0 1

I felt like I was at a bad used car lot. Pressure city. Nobody knew what they were talking about. I asked the Mgr what the quality of the diamond was;he told me and was the corrected by the salesgirl who gave one pt less in quality. The MGR gave her a vicious look, but stuck with her number. No Thanks Add comment

  • Dec 10, 2014
  • Luxury / Jewelry
  • Advertising Calls
  • 63
  • REVIEW RATING 4/5

I get calls from people in at least 25 diff states, scam call on behalf of J B Robinson Jewelers. They say 'this is your jeweler.. please call us at your earliest convenience" or if I answer they will put me on hold and put music on for a while; I never bothered to wait long enough for a live person. I have no jeweler. Most of calls are from the South, Alabama, South Carolina, but sometimes my... Read more

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  • Sep 30, 2014
  • Luxury / Jewelry
  • Lansing, Michigan
  • Terrible Customer Service
  • 98
  • REVIEW RATING 3/5

I called the Lansing Mall which is located in Lansing, Mi. I wanted to find out information about sending my ring in to get soldered and re-dipped. The man who answered the phone interrupted me before I finished speaking and said "2 weeks". I thanked him and he hung up on me. Now I understand another reason as to why there is NEVER anyone in their store. The times I have been in there, they... Read more

Was this review helpful? 0 0

  • Aug 22, 2014
  • Luxury / Jewelry
  • Diamond Wedding Ring
  • 1
  • 1
  • 144
  • REVIEW RATING 4/5

Ok. So yesterday was our 1st anniversary. We bought our rings at JB Robinson. During that year we took her ring in for cleanings and inspections. The people at jbr did not log us in per the agreement which says it must be inspected every six months. Now I know why they didn't log us in. The so called diamond chipped. So we take it to them. They say we have to pay to have it fixed because we never... Read more

Was this review helpful? 0 1

  • Aug 22, 2014
  • Luxury / Jewelry
  • Taylor, Michigan
  • Wedding Ring
  • 1
  • 1
  • 56
  • REVIEW RATING 4/5

They have had my wifes ring since June to repair a chipped diamond which shouldn't have chippeMmd anyhow..... Don't shop there. They suck. We have tried to talk to them but it's not helping. I have emailed them time and time again but no results. JB Robinson also said we didn't bring the ring in every six months which we did. They just didn't log it in. So I am telling everyone I know not to shop... Read more

Was this review helpful? 0 0

Jb Robinson only has an add in their help wanted so they can get a credit card application. U go through two interviews with them pretending to hire you. All they want is a credit app. Do not apply to this company. Manager was so full of himself. Add comment

  • Jul 01, 2013
  • Luxury / Jewelry
  • Ring
  • 1
  • 1
  • 174
  • REVIEW RATING 1/5

My fiancé ordered my ring from JB Robinson on May 11, 2013 and they told him that since it was a custom designed ring that it would take a few weeks to get it made and in the way that he wanted. He picked it up May 25, 2013 and ended up surprising me with the proposal on June 1, 2013 with our friends present. I had my ring for 4 days and took it in to JB Robinson to get it sized because it was... Read more

Was this review helpful? 3 22

  • Apr 13, 2013
  • Luxury / Jewelry
  • Ocoee, Florida
  • Credit Card
  • 1
  • 1
  • 204
  • REVIEW RATING 2/5

Be VERY aware when you are going to pay for your purchase and suddenly you have more than one sales personnel bombarding you with questions and handing you different papers to sign!NEVER GIVE them your social or ID number, they will begin to fill out a credit card application under your name, and sneak it for you to sign. It does not matter how many times you say no, they will attempt to deceive... Read more

Was this review helpful? 3 8

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