J B Robinson Jewelers Complaints and Reviews

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J B Robinson Jewelers
Main address: 21182 Salmon Run Mall Loop W 13601? Watertown New York
1-800-527-8179, ,
  • 6+1 mobile complaints
  • $6.3K claimed losses
  • $900 average
  • Show More
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  • 1 day ago
  • Luxury / Jewelry
  • Lansing, Michigan
  • Terrible Customer Service
  • 5

I called the Lansing Mall which is located in Lansing, Mi. I wanted to find out information about sending my ring in to get soldered and re-dipped. The man who answered the phone interrupted me before I finished speaking and said "2 weeks". I thanked him and he hung up on me. Now I understand another reason as to why there is NEVER anyone in their store. The times I have been in there, they... Read more

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  • Aug 22
  • Luxury / Jewelry
  • Diamond Wedding Ring
  • 26

Ok. So yesterday was our 1st anniversary. We bought our rings at JB Robinson. During that year we took her ring in for cleanings and inspections. The people at jbr did not log us in per the agreement which says it must be inspected every six months. Now I know why they didn't log us in. The so called diamond chipped. So we take it to them. They say we have to pay to have it fixed because we never... Read more

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  • Aug 22
  • Luxury / Jewelry
  • Taylor, Michigan
  • Wedding Ring
  • 1
  • 1
  • 12

They have had my wifes ring since June to repair a chipped diamond which shouldn't have chippeMmd anyhow..... Don't shop there. They suck. We have tried to talk to them but it's not helping. I have emailed them time and time again but no results. JB Robinson also said we didn't bring the ring in every six months which we did. They just didn't log it in. So I am telling everyone I know not to shop... Read more

Was this review helpful? 0 0

Jb Robinson only has an add in their help wanted so they can get a credit card application. U go through two interviews with them pretending to hire you. All they want is a credit app. Do not apply to this company. Manager was so full of himself. Add comment

     

  • Jul 01, 2013
  • Luxury / Jewelry
  • Ring
  • 1
  • 1
  • 98

My fiancé ordered my ring from JB Robinson on May 11, 2013 and they told him that since it was a custom designed ring that it would take a few weeks to get it made and in the way that he wanted. He picked it up May 25, 2013 and ended up surprising me with the proposal on June 1, 2013 with our friends present. I had my ring for 4 days and took it in to JB Robinson to get it sized because it was... Read more

Was this review helpful? 2 22

     

  • Apr 13, 2013
  • Luxury / Jewelry
  • Ocoee, Florida
  • Credit Card
  • 1
  • 1
  • 133

Be VERY aware when you are going to pay for your purchase and suddenly you have more than one sales personnel bombarding you with questions and handing you different papers to sign!NEVER GIVE them your social or ID number, they will begin to fill out a credit card application under your name, and sneak it for you to sign. It does not matter how many times you say no, they will attempt to deceive... Read more

Was this review helpful? 3 8

     

  • May 14, 2008
  • Products
  • Chardon, Ohio
  • Engagement Ring
  • 3
  • 3
  • 175

My personal experience with J. B Robinson, Mentor, Ohio defies comprehension of a business that is supposedly selling “expressions of love and lasting memories.” In May 2008, I took my engagement ring (of 37 years marriage) to be reset in a new mounting. My original setting finally wore thin. My diamond came back in the new mounting/setting but my original engagement setting was not... Read more

Was this review helpful? 7 11
 
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